Shipping policy

Shipping Policy

Thank you for shopping with us! We want to make sure you have a seamless and satisfying shopping experience. Below you'll find information about our shipping policies, so you can know exactly what to expect when you place an order.

1. Order Processing Time

  • Processing Time: All orders are typically processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times may vary depending on your location and the shipping method you choose.

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days (available for certain locations)

Note: Delivery times are estimates and can vary due to external factors like weather, holidays, or courier delays.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order and the delivery destination. You can view the shipping costs at checkout before finalizing your order.

4. International Shipping

We are happy to offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer. Shipping times for international orders can vary, and any customs-related delays are beyond our control.

If your country is not listed at checkout, please contact us directly, and we will do our best to accommodate your request.

5. Shipping Restrictions

  • PO Boxes & APO/FPO: Some shipping methods may not be available for PO Boxes or military addresses. Please ensure your shipping address is correct before completing your order.
  • Unavailable Shipping Areas: We are currently unable to ship to certain remote areas or countries. Please contact us if you have questions about shipping to your location.

6. Order Tracking

Once your order is shipped, we will provide you with a tracking number, which you can use to track the status of your shipment. You can track your package on the carrier's website or by clicking the link provided in your shipping confirmation email.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error in your address, please contact us as soon as possible before your order is shipped.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order. We are not responsible for damages caused after delivery, so please inspect your order as soon as it arrives.

9. Returns and Exchanges

Please refer to our Return Policy https://sonzgems.store/policies/refund-policy for information on how to return or exchange items. We want you to be completely satisfied with your purchase, so if you have any issues with your order, don’t hesitate to reach out.

10. Contact Us

If you have any questions or concerns about our shipping policies or your order, please feel free to contact us. Our customer service team is here to help!

  • Email: sonzgems@outlook.com
  • Phone: (808) 205-8707
  • Mail:  590 W Hwy 105 #103, Monument, CO 80132
  • Business Hours: M-F 0800 - 1800 PST